After completing your purchase, you will receive three emails. The first is confirmation of the order received, the second is payment approval and the third is the shipping notification with the tracking code. If you cannot find the emails, check your spam folder. You can also log in to your account to check the status in "My orders”

Our system does not allow us to make any changes to the order after the purchase has been completed. If you wish to cancel your purchase and redo it, it is important to contact our Customer Service Center quickly so that we can analyze this possibility. If the order has already been invoiced, we will no longer be able to cancel it, only return it. Another option is to receive the parts and request a return later. Please note that in both cases we cannot guarantee the availability of products.

To request cancellation of the order, we ask that you contact our SAC as soon as possible after completing the order. As our billing and shipping process is fast, the cancellation option may no longer be available in our system. After billing, it is no longer possible to do so. In this case, we advise you to refuse to receive the order so that it can be returned to our distribution center and we can resend it or, if you prefer, carry out the return process and subsequent refund. If this is not possible, when you receive the part, contact our SAC so that we can advise you on how to return it free of charge.

All requests undergo analysis before approval for security reasons, a process that takes up to 2 business days. This prevents purchases made without your authorization from being charged incorrectly. Once the process is complete, you will receive an email informing you that your order has been approved. If you have any questions, we ask that you contact our SAC using our contact form.

The picking, packaging and shipping process normally takes place within two business days after payment approval. However, in busy times, it may take a little longer. We ask for your understanding, and if you have any questions, we ask that you contact our SAC through our contact form.

We deliver throughout Brazil through the Post Office and in some areas of the city of São Paulo, there is the option of express delivery. You will be able to see the options available for your zip code in the shopping cart, when simulating the shipping cost.

We deliver worldwide through DHL, if you are outside Brazil, access our international website and make your purchase normally.

If you have not yet completed your purchase on the website, you can change your address by clicking on “change delivery options” when completing the order, just below the address already registered. If you have already completed your order, please contact our SAC as soon as possible so that we can try to cancel the shipment and you can re-purchase by providing the correct address.

We accept payments by credit card under Mastercard, Visa, Diners, Elo and Amex, bank slip and PIX

Your purchase, if made by credit card, can be divided into up to 10 interest-free installments, with a minimum value of R$100.00 per installment

Normally, orders made by credit card are approved immediately, while orders by bank slip take approximately 2 business days for payment to be identified by the bank, increasing delivery time.

To request an exchange, contact us via this link providing your details and order number. After confirming that the order is within the exchange deadline, you will receive a postage code to send the product back to us.
After the product arrives in our logistics department, it will be checked whether the product is in good condition to accept an exchange/return. If approved, the value of the product will be credited to the customer's account so that a new purchase can be made.
-We do not reserve parts, whether by model, color or size. Therefore, we cannot guarantee the availability of the part to be exchanged in stock. If the desired part is not available when the process is completed, the customer can choose another item or change the initial option for return, when the purchase price is refunded.

We only accept refunds requested within 7 days of receiving the product, in accordance with CDC rules.
To request a return, contact us via this link informing your details, order number and desired refund method. After we confirm that the order is within the exchange deadline, you will receive a postage code to send the product back to us.
After the product arrives in our logistics department, it will be checked whether the product is in good condition to accept an exchange/return. If approved, the refund will be carried out in the manner chosen by the refund customer.

The refund of purchases made with a credit card will be made exclusively on the same card used for the purchase, and the credit may be identified on up to 2 invoices subsequent to the date the item is returned to us, depending on the closing date. In the case of purchases made by bank slip, the customer must inform an account held by the same owner as the buyer, so that the refund can be made.

The product will be analyzed according to the rules of the Consumer Protection Code, therefore the product must be:

• Unused
• In its original packaging with all stickers, tags and seals affixed.
• Accompanied by all accessories received.

We do not exchange products with:

• Wear
• Signs of use such as, but not limited to, stains, odors or tears
• Damage caused by inappropriate use
• Signs of puncture by sharp or sharp objects
• Repaired/glued
• Any alteration that hides the original characteristics of the item