EXCHANGE AND REFUND POLICY

How to make an exchange?

To request an exchange, contact us via this link providing your details and order number. After confirming that the order is within the exchange deadline, you will receive a postage code to send the product back to us.

After the product arrives in our logistics department, it will be checked whether the product is in good condition to accept an exchange/return. If approved, a coupon will be made available for the value of the product so that a new purchase can be made.

* We do not reserve parts, whether by model, color or size. Therefore, we cannot guarantee the availability of the part to be exchanged in stock. If the desired part is not available when the process is completed, the customer can choose another item or keep the coupon, as it is valid for 6 months.

* From the second exchange onwards, the consumer bears the shipping cost.

* If the value of the coupon is not used entirely, there is no possibility of refunding possible balances.


How to make a return?

We only accept refunds requested within 7 days of receiving the product, in accordance with CDC rules.

To request a return, contact us via this link informing your details, order number and desired refund method. After we confirm that the order is within the exchange deadline, you will receive a postage code to send the product back to us.

After the product arrives in our logistics department, it will be checked whether the product is in good condition to accept an exchange/return. If approved, the refund will be made using the same payment method used for the purchase.


How will the amount paid be refunded in the event of a return?

The refund of purchases made with a credit card will be made exclusively on the same card used for the purchase, and the credit may be identified on up to 2 invoices subsequent to the date the item is returned to us, depending on the closing date. In the case of purchases made by bank slip, the customer must inform an account held by the same owner as the buyer, so that the refund can be made.


What condition must the product be in to be exchanged or returned?

The product will be analyzed according to the rules of the Consumer Protection Code, therefore the product must be:

  • Unused.
  • In its original packaging with all stickers, tags and seals affixed.
  • Accompanied by all accessories received.

We do not exchange products with:

  • Wear
  • Signs of use such as, but not limited to, stains, odors or tears
  • Damage caused by inappropriate use
  • Signs of puncture by sharp or sharp objects
  • Repaired/glued
  • Any alteration that hides the original characteristics of the item

If this is the case, the consumer must bear the cost of shipping for the product to be returned to them.

I received a defective product, what should I do ?

If you receive a defective product, we ask that you contact us through SAC when you receive it, and send photos that allow you to identify the defect, so that we can assist you quickly.